Treatment Wallet

Your questions answered

Is Treatment Wallet right for my clinic?

Treatment Wallet works best for clinics where services are high-value, variable in price, or where pre-selling specific treatments isn't an option. That's most cosmetic injectable clinics, medi-aesthetic practices, and skin clinics across Australia and New Zealand. It also suits hair salons where pricing varies too much for a fixed membership to make sense.

But it's not just for those clinics. If you do strong retail sales, or want to grow them, Treatment Wallet gives clients a frictionless way to have funds ready for those add-on purchases when they come in. Many clinics find that clients already on Treatment Plans or Subscriptions sign up to a wallet too, saving a little regularly so retail and extras don't feel like a separate decision at the desk.

If your clients are already asking to "save up with you," stretching appointments for budget reasons, or paying in large lump sums that feel uncomfortable, Treatment Wallet gives them a better way and gives you committed revenue before they even walk through the door.

How is Treatment Wallet designed to work within TGA and AHPRA guidelines?

Treatment Wallet was built around the requirements set by both TGA and AHPRA. The two are related but distinct concerns, and we've addressed both.

On the clinical side, finance and prescribing decisions are kept entirely separate. Clients build a fund without pre-committing to any specific service. Every consultation remains independent, and treatment suitability is always your call. If a client isn't suitable, they're entitled to a full refund.

On the advertising side, AHPRA has strict rules about how prescription services can be promoted. This is where a lot of clinics get unstuck. aglow provides marketing materials and messaging guidance built around current TGA and AHPRA guidelines. As with any regulated environment, clinics should satisfy themselves that materials suit their specific circumstances.

No pre-sold packages. No treatment guarantees. No expiry pressure.

What consumer protections come with Treatment Wallet?

Funds are held securely and ringfenced to your clinic. Clients cannot withdraw their balance, and that's by design. It gives you a high degree of confidence over committed future revenue, and it's clearly set out in the wallet holder terms.

That said, there are specific circumstances where refunds apply. If a practitioner determines a client isn't suitable for treatment during consultation, the client is entitled to a full refund. You’ll need to contact aglow directly to initiate the process.

That protection is non-negotiable, because clinical decisions should never be influenced by what's sitting in a wallet.

Refunds are also available in genuine hardship situations: financial hardship, injury or illness, domestic violence, and clinic closure. If a client raises a situation like this, you will need to refer them directly to aglow to work through it.

What isn't refundable: change of mind, buyer's remorse, or convenience. Clients can pause contributions and spend their balance down at their own pace, but the funds stay with your clinic until used.

Will this work with my existing POS and booking system?

Yes, without any integration. Clients simply tap their Treatment Wallet digital card at your existing terminal, exactly like they would any other card. It works with Timely, Phorest, Fresha, Kitomba, Zenoti and everything else. Your workflow doesn't change at all.

Will my clients want this?

Chances are some of them are already doing it informally. Transferring money ahead of appointments, asking to keep credit on file, saving in a separate account earmarked for their visits. Treatment Wallet takes that existing behaviour and gives it a proper home: a branded, protected fund that builds automatically in the background and unlocks some great perks that build loyalty.

For clients, the appeal is real. Small regular contributions feel manageable in a way that large single payments don't. Having funds set aside removes the friction of the decision at the desk. And the perks tied to membership give committed clients a reason to feel valued.

How quickly your clients adopt it comes down to how you introduce it. The clinics seeing the strongest uptake are the ones mentioning it to every client at every appointment.

How is this different from Afterpay?

Afterpay puts clients into debt. Treatment Wallet does the opposite: clients save ahead, so by the time they come in, the money is already there. No credit checks, no late fees, no interest.

But the bigger difference is loyalty. Afterpay works anywhere. There's no reason for a client to choose you over a competitor, and no mechanism to keep them coming back. Treatment Wallet is clinic-locked. Funds can only be spent with you, which means every client who signs up is actively taken out of rotation from your competitors. That's not just a payment tool, that's a retention tool.

For clients, the appeal is straightforward. They're saving on a timeline that works for them, with no debt and no fees. And the perks tied to their membership give them a genuine reason to stay committed.

Afterpay is no longer a point of difference. Treatment Wallet is.

Can I see client balances in their Treatment Wallet?

Yes. Your dashboard shows individual client balances and aggregate wallet values across your whole client base. You can see who has funds ready, who's getting close, and reach out at the right moment. It's one of the things that makes Treatment Wallet genuinely different from just asking clients to save on their own.

Can clients pause or change their contributions?

Yes, complete flexibility. They can pause, increase, decrease, or stop contributions anytime. There's no lock-in. The wallet balance they've already built doesn't disappear; it stays reserved for when they're ready to use it.

Are there any member fees for my clients?

No. Treatment Wallet is free for clients to join, contribute regular payments and control. There is no “term” or failed payments. They control their contributions.

Why is there a setup fee to access Treatment Wallet?

Treatment Wallet is designed to ringfence client funds to your clinic, with a branded digital card. It includes compliance features, digital wallet technology, mobile app for android and iOS, fund management, real-time tracking, a co-branded marketing toolkit and bespoke onboarding – everything needed for clinics serious about building client loyalty and retention. Your one-time setup fee gives you access to all of this value for a fraction of the cost to DIY.

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