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With aglow Treatment Wallet, your clients build a balance that can only be spent at your clinic.
Book a quick discovery call to see how aglow Treatment Wallet can help you keep clients coming back.
What is aglow Treatment Wallet?
aglow Treatment Wallet is a digital card, branded to your clinic, that clients add money to on a schedule they choose. It lives in Apple Wallet or Google Wallet on their phone, and they spend it by tapping at your front desk. aglow runs the card, the payments and the member support.
How it works
01
From a QR code at your front desk or a link you share. They choose how much to add and how often, from $5 to $500 a week.
02
aglow collects each contribution and holds it in a custodial trust account, separate from your clinic and from aglow.
aglow Treatment Wallet payment ✅
$175 has been deducted from your balance.
Now
03
The card works on the terminal you already have, with no integration. The balance can’t be spent anywhere else.
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Every wallet holder, balance and transaction in real time. aglow handles failed payments and member questions.
comparing treatment wallet
Clients add to their balance ahead of their visits. There's no debt, no credit check and the money is held in a custodial account until your client spends it with you.
It is
A prepaid card, branded to your clinic
Money committed to your clinic, held in trust by a separate provider
Run by aglow: payments, cards and member support
Free for clients to join
It isn’t
A payment plan, credit or buy now, pay later
A credit bank or voucher balance sitting on your books
Linked to any treatment. It holds money, not services
A lock-in. Pause anytime and let balances spend down
Designed to work within TGA and AHPRA guidelines: nothing is pre-sold, and every consultation stays clinically independent.
Is Treatment Wallet right for my clinic?
Treatment Wallet works best for clinics where services are high-value, variable in price, or where pre-selling specific treatments isn't an option.
That's most cosmetic clinics, medi-aesthetic practices and skin clinics across Australia and New Zealand. It also suits hair salons where pricing varies too much for a fixed membership to make sense. But it's not just for those clinics. If you do strong retail sales, or want to grow them, Treatment Wallet gives clients a frictionless way to have funds ready for those add-on purchases when they come in. Many clinics find that clients already on Treatment Plans or Subscriptions sign up to a wallet too, saving a little regularly so retail and extras don't feel like a separate decision at the desk.
If your clients are already asking to “save up with you,” stretching appointments for budget reasons, or paying in large lump sums that feel uncomfortable, Treatment Wallet gives them a better way and gives you committed revenue before they even walk through the door.
How is Treatment Wallet designed to work within TGA and AHPRA guidelines?
Treatment Wallet was built around the requirements set by both TGA and AHPRA. The two are related but distinct concerns, and we've addressed both.
On the clinical side, finance and prescribing decisions are kept entirely separate. Clients build a fund without pre-committing to any specific service. Every consultation remains independent, and treatment suitability is always your call. If a client isn't suitable, they're entitled to a full refund.
On the advertising side, AHPRA has strict rules about how prescription services can be promoted. This is where a lot of clinics get unstuck. aglow provides marketing materials and messaging guidance built around current TGA and AHPRA guidelines.
As with any regulated environment, clinics should satisfy themselves that materials suit their specific circumstances.
No pre-sold packages. No treatment guarantees. No expiry pressure.
What consumer protections come with Treatment Wallet?
Funds are held securely and ringfenced to your clinic.
Clients cannot withdraw their balance, and that's by design. It gives you a high degree of confidence over committed future revenue, and it's clearly set out in the wallet holder terms.
That said, there are specific circumstances where refunds apply. If a practitioner determines a client isn't suitable for treatment during consultation, the client is entitled to a full refund. You'll need to contact aglow directly to initiate the process. That protection is non-negotiable, because clinical decisions should never be influenced by what's sitting in a wallet.
Refunds are also available in genuine hardship situations: financial hardship, injury or illness, domestic violence, and clinic closure. If a client raises a situation like this, you will need to refer them directly to aglow to work through it.
What isn't refundable: change of mind, buyer's remorse, or convenience. Clients can pause contributions and spend their balance down at their own pace, but the funds stay with your clinic until used.
Will this work with my existing POS and booking system?
Yes, without any integration. Clients simply tap their Treatment Wallet digital card at your existing terminal, exactly like they would any other card. It works with Timely, Phorest, Fresha, Kitomba, Zenoti and everything else. Your workflow doesn't change at all.
Will my clients want this?
Chances are some of them are already doing it informally. Transferring money ahead of appointments, asking to keep credit on file, saving in a separate account earmarked for their visits.
Treatment Wallet takes that existing behaviour and gives it a proper home: a branded, protected fund that builds automatically in the background and unlocks some great perks that build loyalty with your business.
For clients, the appeal is real. Small regular contributions feel manageable in a way that large single payments don't. Having funds set aside removes the friction of the decision at the desk. And the perks tied to memberships give committed clients a reason to feel valued.
How quickly your clients adopt it comes down to how you introduce it. The clinics seeing the strongest uptake are the ones mentioning it to every client at every appointment.
How is this different from Afterpay?
Afterpay puts clients into debt. Treatment Wallet does the opposite: clients save ahead, so by the time they come in, the money is already there. No credit checks, no late fees, no interest.
But the bigger difference is loyalty. Afterpay works anywhere. There's no reason for a client to choose you over a competitor, and no mechanism to keep them coming back. Treatment Wallet is clinic-locked. Funds can only be spent with you, which means every client who signs up is actively taken out of rotation from your competitors. That makes it a retention tool.
For clients, the appeal is straightforward. They're saving on a timeline that works for them, with no debt and no fees. And the perks tied to their membership give them a genuine reason to stay committed.
Afterpay is no longer a point of difference. Treatment Wallet is.
